Knowledge Guru
AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.
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General Info 📄
Author: Jeremy Henricks
Privacy Policy:
N/A
Last Updated:
Jun 12, 2024
Share Recipient: link
Tools used: browser, python, dalle
Additional Details
ID: 31434
Slug: knowledge-guru
Created At: Nov 26, 2023
Updated At: Jul 01, 2024
Prompt Starters 💡
- What is self-service?
- How does knowledge-centered support work?
- How do you measure the impact of knowledge-centered support practices?
- How does a knowledge-centered approach change the way I handle cases?
- Will a knowledge-centered approach increase my workload?
- What should I do if I can't find an answer in the knowledge base?
- What's in it for me to participate in a knowledge-centered approach?
- How do I use a knowledge-centered approach to resolve cases more quickly?
- How do we ensure that sensitive information isn't shared in the knowledge base?
- What role do I play in the 'double-loop' process of KCS?
- Can I rely on the knowledge base for all types of cases?
- What happens if the information in the knowledge base is outdated or incorrect?
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